Owner/Investor Services

Frequently Asked Questions

What is a Professional Property Manager and why would I want one?​

​​A professional property manager is a licensed person or firm responsible for operating a piece of real estate for a fee. Property managers can handle all aspects of a rental while operating under the owners specific guidelines.  A property manager has knowledge of laws, rules, and requirements associated with renting a property.  Managing a property can become quite cumbersome and down right stressful.  A good professional property manager can alleviate this stress and frustration substantially.

How will my property be marketed and what is the process for selecting tenants?

We utilize both online presence and signage to market your property.  Through Hotpads, Trulia, Zillow, Facebook, etc., we have found that we derive about 95% of all of our inquiries.  Signage at the property itself ensures we get those potential tenants that are passing by.  As far as selecting tenants, we conduct a an extensive credit, criminal, and civil background check on each applicant over the age of 18.  We also carefully review work history, verify income, and conduct a rental verification.

How are maintenance requests handled and how often is my property inspected?

All maintenance requests are submitted directly to our office by the tenant/s.  From here, they are prioritized (Emergency, High, Medium, & Low), and if needed, we will contact the tenant to mitigate the issue before dispatching maintenance.  If the request requires professional labor, we tap into our professional vendor partnerships to get the ball rolling.  We also have maintenance available for emergency on-call situations.  Our approach is to be proactive rather than reactive.  In turn, we employ Deferred Maintenance Inspections (DMI) in an effort to keep the property in good condition. Drive by inspections are conducted monthly while DMI inspections are scheduled semi-annually.  These are in conjunction with the initial move-in and move-out inspections.  Additional inspections can be conducted for a small fee if an owner decides they prefer more inspections.

What do you do if a tenant doesn’t pay rent or happens to violate the lease?

Working as an agent on your behalf, we handle most issues with regards to any legal proceedings that may arise.  Before any legal action such as the eviction process begins, we make an attempt to mitigate any issues before it gets to this point.  24-hour notices of inspection, payment arrangements, 3 Day Notices of Non-Payment, 3 Day Notices Other Than Non-Payment (major violations), 7 Day Notices of Non-Compliance, and Yard Violation Notices are some of the actions taken prior to any legal proceeding.  If these do not successfully address the issue, we file the appropriate documents with the judicial system and have had a proven track record of the court finding in our/your behalf.

What will it cost me to have PMI of New Mexico professionally manage my property?

Our company strives to offer superior services for a reasonable fee.  Our typical property management fees range between 10%-12%.  A one-time startup fee is collected and varies contingent on the complexity of the takeover; $150 is the minimum fee.  A project management fee of 5% is assessed for any projects beyond typical maintenance needs.  One item to consider is that we don’t get paid until you get paid. As a property becomes vacant and is not bringing in any rent, we do not receive any compensation.  It is important for both the property owner and PMI of New Mexico to get the home rented to a quality tenant as soon as reasonably possible.  Keep in mind, we work diligently to maximize the money the property brings in; pet fees, late fees, and landscaping fees are a few methods we employ to achieve this.  We will establish a reserve/operating account held in trust.  This account consists of the tenant’s deposit and a maintenance fund which is typically around half a month’s rent.  This will be used to address any issues that may arise during the tenancy as well as getting the home rent ready between vacancies.


Our professional property management team works diligently to relieve you of the day to day hassle of renting out and managing your property.  Not only do we get your property rented sooner, we utilize industry leading software to manage all operations of the properties we manage. From tenant screening to financial reconciliation, PMI of New Mexico sees to it all.  Below is a list of some of our services:

  • ​​​Residential, multi-unit, commercial, HOA & condos
  • Rent, fees, and dues collection​
  • Security deposit holdings in trust
  • Deposit dispositions
  • Lease and rules enforcement
  • ​Tenant recruitment, screening, & retainment
  • Landlord/Tenant relations
  • NM Landlord/Tenant Law protocol
  • Property ​marketing & advertising
  • Property showings
  • Professional labor facilitation
  • Deferred maintenance inspections
  • ​Bank reconciliation
  • Facilitate move-ins and move-outs
  • Lease analysis and administration (​​Property specific)
  • ​Financial accruals ​(Property tax and insurance)
  • Accounting of income & expenses ​(Monthly itemized reports)
  • Court proceedings ​​(Eviction, writs of restitution, etc.)
  • Maintenance facilitation -​On call emergency response
  • Project Management


PMI of New Mexico works hand in hand to evaluate, analyze, and helps you decide if a piece of real estate is right for you. Taking into consideration your investment goals, rates of return, and market niche, we are with you every step of the way.  From naming and putting an offer on a 1031 exchange property to working numbers on a 1,500 sq/ft rental home, we work tirelessly to ensure your goals are met. PMI of New Mexico is an all inclusive company in which we offer not only professional property management services, but offer real estate brokering services as well.  Our niche market in investment real estate allows us to work hand in hand with both clients and customers alike to help them achieve their investment goals.  Below is a list of brokering services PMI of New Mexico has to offer!

  • Residential, multi-unit, & commercial
  • Buyer and seller representation
  • Negotiations throughout the transaction
  • Comparable market analysis
  • Investment return analysis
  • ​Asset management
  • Structures of sale
  • Assisting with due diligence
  • Facilitating the closing
  • Marketing & advertising
  • Lender assistance
  • 1031 Exchanges